Ayaat has a 14-day right of withdrawal , which means that you have 14 days after receiving the item to request a return and 14 days to send the item back, after you have given notice.
To be eligible for a return, the item must be in the same condition as when you received it – unused (without stains, odors, or other signs of use), with tags attached if applicable, and in the original packaging. You must also have proof of purchase.
To initiate a return, please contact Ayaat.kundeservice@gmail.com . You will be sent instructions on how and where to send the package. The instructions include a cancellation form, which you must fill out and print, and attach to the return shipment. Unfortunately, items sent back without a return request will not be accepted.
Return costs are covered by the buyer. Tracked and insured shipping is recommended, as the package is the buyer's responsibility until it is received.
Injuries and problems
Please inspect your order upon receipt and contact Ayaat immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and correct it.
Exceptions / Non-returnable items
Certain types of items cannot be returned. This includes custom products (such as special orders or personalized items), sale items, and gift cards.
Refunds
After the item is received, an inspection will be conducted within 5 business days. Ayaat will notify you when we have received and inspected your return, and let you know whether your refund was approved. If approved, you will receive a gift certificate for the same amount as your purchase. You can also choose to exchange the item.
Prey
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
